Insurance Investigator with Focus on Support for Return

Every year, the Social Insurance Agency makes 24 million decisions that affect people's lives and society as a whole. We pay out approximately 250 billion kronor each year. It is everyone's tax money that we manage. It is a significant responsibility. Therefore, we take the time to understand each case, follow laws and regulations, inform and guide, care, and show compassion. This is a job for you who want to take responsibility. Welcome to the Social Insurance Agency.

Solution Focus, Coaching, and Collaboration

In the role of insurance investigator with a focus on support for return, you will meet individuals who often have a complex life situation with an ongoing sick leave. The individual may be relatively far from returning to work or other employment and therefore needs support from the Social Insurance Agency and other actors to get back to work. You will be proactive in coordinating the rehabilitation needs identified and matching these needs with the right interventions. In your work, you will involve the individual in the process. You will communicate and plan with external partners such as the individual's employer, healthcare, or the Public Employment Service. You will primarily work with digital meetings that you lead, but physical meetings may also occur if necessary.

Job Responsibilities

As an insurance investigator, you will handle applications for sickness benefits. You will independently make decisions about the right to sickness benefits by correctly applying the legislation, which also means that you need to consider changing circumstances in the cases. You will also be responsible for ongoing documentation and payment of compensation.

Coaching and Collaboration

The role of the insurance investigator is coaching, and your contacts are characterized by attentiveness, respect, and a desire to create security and understanding of the sickness insurance for the individual and partners. You will collaborate with your colleagues both on-site and digitally. You will actively work to develop your knowledge and share experiences and competencies.

Introduction and Security

As a new employee, you will receive introductory training and support from a mentor. The position involves handling confidential information, which places high demands on proper management. Therefore, it is important that you, who will work with us, have a high level of security awareness.

We are looking for someone who

• has a university degree or experiences and qualifications that can be considered equivalent
• is confident and trustworthy, even in stressful situations
• collaborates effectively with others to achieve common goals
• acts on their own initiative and takes responsibility for achieving good results
• has a systematic and meticulous working method
• can understand and analyze complex issues
• has good communication skills, both verbally and in writing
• implements plans and processes and ensures that they maintain high quality
• has a driver's license for a passenger car with automatic or manual transmission if applying to Norrköping.

Desirable Experience

• meeting people in vulnerable and complex life situations
• working in a coordinating and leading role with external partners such as healthcare and employers
• identifying pathways forward to get people into work or employment.
• driving investigations and processes forward
• applying a coaching working method and having good pedagogical skills.

We place great importance on your personal qualities.

Other Information

A number of positions, permanent, full-time, with start date by agreement. A probationary period may be applicable. In accordance with the Social Insurance Agency's security guidelines, background checks will be conducted in this recruitment. In this recruitment, psychological tests may be used as part of the selection process. Locations: Norrköping and Linköping.

Would you like to know more about the Social Insurance Agency as an employer? Visit fk.se/jobbahososs (https://www.fk.se/jobbahososs)

Contact Persons

Manager: Anna Ydrevik, 010-114 43 08 and Jessica Klitsie, 010-114 42 64 (for questions about the position).
HR Specialist: Maria Lindberg, maria.lindberg3@forsakringskassan.se (mailto:maria.lindberg3@forsakringskassan.se), 010-113 97 43 (for questions about the recruitment process).
ST: Niclas Forsberg, 010-113 41 66, Saco-S: Margareta Taras, 010-111 57 56, Seko: Eliza Grundström, 010-115 34 02.

Application

Welcome with your application by April 7, 2025. Please upload your diplomas, grades, and certificates along with your application.

If you have protected personal information or no access to Bank ID, please contact the HR specialist named in the ad by phone for assistance in submitting your application.